Shipping Policy

​Order Processing and Shipping Schedule

At BigBanGems Cabochon, we strive to provide you with high-quality products and exceptional service. Our shipping policy is designed to ensure your orders are handled efficiently and delivered promptly.

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Shipping Schedule: We ship once a week. All orders placed before Sunday evening will be processed and shipped out on the following Monday or Tuesday.
Order Payment: All orders must be paid in full before they are shipped. Orders with incomplete payments will not be processed.

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Shipping Costs

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Variable Shipping Costs: Shipping costs vary depending on the size, weight of the parcel, and the shipping service you choose. For detailed information on shipping rates, please refer to our FAQ section.

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Shipping Delays

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External Conditions: We are not responsible for any delays in shipping due to weather conditions, natural disasters, or other circumstances beyond our control. We will do our best to inform you of any significant delays as soon as we are made aware of them.

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Packaging and Handling

 

Careful Packaging: We take pride in ensuring that all orders are properly packaged to prevent damage during transit. Our team meticulously checks each order before shipment to maintain our high standards of quality and customer satisfaction.

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Customer Responsibilities

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Correct Address: Please ensure that your shipping address is accurate and complete. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by the customer.
Customs and Duties: For international orders, the recipient is responsible for any customs duties, taxes, or fees that may be incurred. Please check with your local customs office for more information.

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Contact Us

If you have any questions or concerns about our shipping policy or your order, please do not hesitate to contact us:

 

BigBanGems Cabochon  

Email: info@bigbangems.com  

Address: 

Bucharesti sectorul 3,
Aleea SLT. Adrian Carstea,NR 13,
bloc 37, Scara 2, Etaj 8, Ap. 141
031838

Romania

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Thank you for shopping with BigBanGems Cabochon. We appreciate your business and are committed to ensuring your satisfaction with every purchase.