Return Policy

At BigBanGems Cabochons, we value your satisfaction and aim to provide a smooth and fair return process. Please read our return policy carefully to understand our procedures and requirements for returning items.

14-Day Refund Policy

We offer a 14-day return policy. You have 14 days from the date you receive your order to initiate a return. Returns requested after this period will not be accepted.

Steps to Return an Item

1. Contact Us

- Before initiating a return, please contact our customer service team at info@bigbangems.com within 14 days of receiving your order. Provide your order details and the reason for the return. This will help us assist you better and issue you the return goods form.

2. Fill Out the Return Goods Form - here

- After contacting us, you will receive a return goods form. Please fill out this form completely and accurately. This form is essential for processing your return and refund.

3. Safe Shipping with a Tracking Number

- Securely package the items you wish to return. Ensure that the items are well-protected to avoid any damage during transit. You are responsible for the cost of shipping the return. We require that all returns be shipped with a tracking number. Returns sent without a tracking number will not be accepted.

4. Inspection and Refund Decision

- Once we receive the returned items, our team will carefully inspect them. Based on the condition of the returned items, we will determine the refund amount. Please note that we cannot refund the shipping fees or any other processing fees.

Important Points

Return Shipping Costs: Customers are responsible for the return shipping costs.

Tracking Number: Returns without a tracking number will not be processed.

Inspection: All returned items will undergo a thorough inspection before a refund is issued.

Refund Amount: The refund amount will be based on the condition of the returned items. Shipping fees and other processing fees are non-refundable.

If you have any questions or need assistance with the return process, please contact us at:

BigBanGems Cabochons

Email: info@bigbangems.com

We appreciate your understanding and cooperation in following our return policy. Thank you for shopping with BigBanGems Cabochons.