Choose all your items, add to cart and do the checkout! Once your selection is ready, please contact us via Whatsapp or instagram with your full name and your order number to proceed with the payment! When we received your order, we will manually add shipping fee based on your order! (please specify in the notes what type of shipping you would like, standard or with signature) Whatsapp Instagram

Standard delivery. (covers up until 1kg) (Please note that we DO NOT take responsibility if the parcel does not arrive withs this service.) 🇮🇹 Italy €6 (2-4 days) 🇪🇺 Europe €10 (5-7 days) 🇺🇸 America €19 (7-14 days) Delivery with insurance (UPS). (covers up until 2-3 kg) (We do take responsibility if the parcel does not arrive with this service.) 🇮🇹 Italy €9 (2-3days) 🇪🇺 Europe €15 (3-5 days) 🇬🇧 +🇨🇭 United Kingdom / Switzerland €20 (5-7 days) (up to 1kg) 🇬🇧 +🇨🇭 United Kingdom / Switzerland €33 (up to 2-3 kg) (2-3 days) 🇺🇸 America €38 (3-5 days) DHL & DHL Express shipping: (We recommend this shipping for big orders) 🇮🇹 Italy €20 (1-2 days) 🇪🇺 Europe €20 (2-3 days) 🇬🇧 +🇨🇭 United Kingdom / Switzerland €55 (1-2 days) Express shipping: 🇪🇺 Europe €33.5 (1-2 days) Please choose your favourite sipping method based on your order, country and your own intuition. Once item is marked "delivered" it is NOT our responsibility.

Yes, we do have a minimum order of €40, plus shipping.

We accepts payments via bank transfer, PayPal, Stripe, Revolut, Postepay evolution, Satyspay.

Under European Union law, consumers have the right to withdraw from online purchases within 14 days of delivery without providing a reason. This period starts from the day you receive the product. However, this right does not apply to certain goods and services, including but not limited to: 1. Custom-made or personalised orders. 2. Items that are sealed and packaged perfectly. 3. Items which are, after delivery, according to their nature, inseparably mixed with other items. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., email) within the 14-day period. You must return the goods in their original packaging (if they are usable) if not you need to provide new protection form for the stones, and ship them in the same condition that you received them. We only accept returns for shipments that include a tracking number. Additionally, the return goods form must be submitted prior to returning the items! The cost of returning the goods will be borne by you. If you withdraw from the contract, we will reimburse all payments received from you, excluding the costs of delivery and any additional costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us. The reimbursement will be made without undue delay and no later than 14 days from the day we receive the returned goods. We reserve the right to withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. See our terms & conditions Return policy

If an item arrives damaged, we offer replacement or credit for the next order. You must provide a photo of the damage within 24 hours of delivery and a replacement will be sent when a new order has been placed.

Delivery times depend on the shipping method you choose at checkout. Delivery usually takes between 2-5 business days for domestic orders and 3-14 business days for international orders.

Yes, all of the stones and gems offered by Bigbangemsretail are 100% Natural. If and when there is any item that is not 100% natural or completely synthetic it will be specified. We are committed to providing only the highest quality stones and gems to our customers followed by transparency in the communication behind our work.

You will receive all tracking information via email, that you have provided at checkout!